Refund policy
Refund Policy
Our Guarantee
At Naughty Glow, we stand behind the quality of our products.
30-Day Return Window
You have 30 days from the date of delivery to request a return or refund for any reason — no questions asked.
To start the process, simply contact us with your order number and we'll take care of the rest.
📩 notsojollylamps@outlook.com
Damaged, Defective, or Incorrect Items
If your Naughty Glow lamp arrives damaged, defective, or incorrect, please include photos along with your order number so we can resolve it as quickly as possible. Naughty Glow will cover all return or replacement costs in these cases.
Return Eligibility
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The return request must be submitted within 30 days of delivery
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The item must be returned in its original condition, including all bulbs, hardware, and packaging
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Proof of purchase (order confirmation) is required
Items damaged through misuse, abuse, excessive wear, or modification of the wiring or bulbs are not eligible for a refund.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
Refunds
Once your return has been received and inspected:
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You will be notified by email of the approval or rejection of your refund
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If approved, your refund will be issued to your original payment method within several business days
Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven't received your refund yet:
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Check your bank account
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Contact your credit card company or payment provider
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Reach out to your bank, as processing times can vary
If you've completed all of the above and still haven't received your refund, contact us directly.
📩 notsojollylamps@outlook.com
Contact Us
📩 notsojollylamps@outlook.com