Shipping policy

Shipping Policy

Made to Order

Every Naughty Glow lamp is made to order. Your purchase initiates production immediately — each unit goes through individual assembly, wiring, and quality inspection before it leaves our facility.

Processing & Production Time

Please allow 4–6 weeks from your order date for production and dispatch. This ensures every unit meets our quality standards before it ships.

Holiday Ordering Deadline

Because our lamps are made to order, seasonal orders must be placed well in advance. To receive your order before December 25, please order by [insert cutoff date].

Orders placed after this date are still welcome, but we cannot guarantee delivery before the holiday, and late arrival is not grounds for a refund. Plan ahead — the middle finger is best served on time.

Shipping Times

Once your order has been dispatched, estimated delivery times are:

  • United States, Canada, UK & Europe: 7–14 business days

  • Australia & Rest of World: 7–16 business days

These are estimates and do not include production time.

Shipping Cost

Shipping is always free — no minimums, no hidden fees.

Tracking Your Order

Once your order ships, you will receive a confirmation email with your tracking number. Please allow a few days after dispatch for tracking updates to appear.

Multiple Shipments

If your order includes multiple items, they may be shipped separately and arrive at different times.

Delays

While we do our best to ensure timely delivery, delays beyond our control may occur due to:

  • Customs processing

  • Weather conditions

  • Carrier delays

  • Peak holiday shipping volume

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are unable to make changes once your order has entered production or been dispatched. Orders returned to us due to an incorrect or incomplete address may be reshipped at the customer's expense.

Lost or Stolen Packages

Naughty Glow is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, we recommend contacting the shipping carrier directly.

Damaged in Transit

If your lamp arrives damaged, contact us within 30 days of delivery with your order number and photos of both the item and the packaging. See our Refund Policy for full details.

Duties & Taxes

International orders may be subject to customs fees or import taxes depending on your country. These charges are the responsibility of the customer.

Contact Us

For any questions about your order or shipment:

📩 notsojollylamps@outlook.com